Kanema M'manja – Frequently Asked Questions (FAQs)



1. Why am I unable to log in to Kanema M'manja?

You might be experiencing login issues because:

  • You’re entering an incorrect password.
  • You already have an account but are mistakenly trying to sign up again.
  • You have no internet or mobile data.
  • Your One-Time Password (OTP) has expired or is invalid.


Solution:

  • Use the correct login credentials.
  • Tap Login, not Sign Up, if you've already registered.
  • Ensure you have a stable internet or mobile data connection.
  • If the issue persists, reset your password.


2. How do I change or reset my password?

To change your password within the app:

  1. Tap the three dots at the top right corner of the app.
  2. Select Settings.
  3. Choose Change Password.
  4. Enter your old password and new password, then press Reset.

To reset a forgotten password:

  1. On the login screen, tap Forgot Password.
  2. Follow prompts to receive a reset link via SMS or email.
  3. Set a new password and log in again.


3. How do I update the Kanema M'manja app to the latest version?

  • Go to the Google Play Store.
  • Search for Kanema M'manja.
  • If an update is available, tap Update.
  • It's recommended to enable auto-updates for convenience.


4. What does “Loading Content, Please Wait” mean?

This message appears when the app is fetching content.

Possible reasons:

  • Weak or no internet/data connection.
  • The app is outdated.
  • Server connectivity delay.


Solution:

  • Turn on mobile data or connect to Wi-Fi.
  • Restart the app.
  • Check for app updates on the Play Store.


5. How do I subscribe to Kanema M'manja?

  1. Download Kanema M'manja from the Google Play Store.
  2. Sign up with your name and phone number.
  3. Tap the Payment icon at the bottom right.
  4. Choose your subscription plan and payment method.
  5. Complete the payment process.


6. How can I pay for someone else’s subscription?

Though the app doesn’t have a gifting feature:

  • You can use their phone to log into the app and pay using your mobile money or card.
  • Alternatively, you may subscribe using your account and let them use it (as long as it complies with app terms).


7. Which payment methods are accepted by Kanema M'manja?

  • Mobile money (Airtel Money, TNM Mpamba)
  • Visa and other supported debit/credit cards


8. Can I cancel or withdraw my subscription?

Yes. You can cancel your subscription before it auto-renews.

To cancel:

  • Go to Settings or the subscription section in the app.
  • Follow the steps to stop the renewal.

Note: Refunds may not be available for subscriptions already paid.


9. I made a payment but can’t access Kanema M'manja services. What should I do?

  • Ensure the payment was successful (check your mobile money/SMS confirmation).
  • Restart the app or your phone.
  • Confirm you are logged into the same account used to make the payment.
  • Update the app if needed.


10. Why are there no payment methods showing under the Payment icon?

If no payment options appear under the Payment icon, it may be due to:

  • No internet/data connection: The app cannot fetch payment options without a stable connection.
  • Outdated app version: Older versions may fail to load payment gateways.
  • Temporary server issue: Sometimes the system may be down briefly.


Solution:

  • Turn on mobile data or connect to Wi-Fi.
  • Update the app from the Google Play Store.
  • Close and reopen the app.
  • Still stuck? Contact support:

    Email:mibawasupport@mibawastudios.com